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Neighborhood Health Association welcomes inquiries for employment with us.

Support Staff and Managers

Email
Professionals seeking employment as support staff and managers with Neighborhood Health Association, please email your interest and attach resume to resume@nhainc.org.

USPS Mail
If you would like to mail us your resume with our NHA Application, please download the application, Employment Application for review and completion - please send along with your resum to:

NHA
Attn: Human Resources
313 Jefferson Ave
Toledo, Ohio 43604

Physicians-Mid-Levels (Primary and Specialty)

Email
Providers seeking employment in Medical or Dental Positions with Neighborhood Health Association please email your interest and attach resume to resume@nhainc.org.

USPS Mail
If you would like to mail us your resume with our NHA Application, please download the application,
Contract Employment Application for review and completion - please send along with your resum to:

NHA
Attn: Human Resources
313 Jefferson Ave
Toledo, Ohio 43604

Telephone
You may contact Human Resources at
419-720-7883 ext 213
and speak to our Human Resource Manager.

MANAGER OF FINANCE
Reports to Chief Financial Officer 

GENERAL FUNCTION:
Assist Chief Financial Officer in assuring timely and accurate financial reporting. Generation of Medicare cost reports and creation of projected settlements. Preparation of annual organization operating budget.

DUTIES:

  • Preparation and submission of all federal financial reports including monthly, quarterly and annual expenditure reports, budgets and their revisions.
  • Preparation and submission of all Patient Navigator financial reports including monthly, quarterly and annual expenditure reports, budgets and their revisions. 
  • Periodic analysis and adjustment of general ledger grant related accounts including annual audit reconciliations.
  • Calculation of Financial Status Reports for the federal Community Health Center and Healthcare for the Homeless grants.
  • Updating and analyzing the cost based fee schedules for all locations using Relative Value Units methodology.
  • Preparation and filing of Medicare cost reports for all sites and recommending procedures to maximize cost reimbursement rates.
  • Preparation and filing of all tax forms. 
  • Generate annual organizational budget by department.
  • Management of Finance Department staff.
  • Assist Chief Financial Officer in various analytical projects.
  • Perform as acting CFO in the absence of the CFO

QUALIFICATIONS:

  • Must have a Bachelor's degree with a major in business administration, master's degree desirable. Must have at least three to six (3-6) years of financial experience in the health care field.
  • Must have a working knowledge of the applications of the computer science field. Must have good oral and written communication skills and requires excellent interpersonal skills with the ability to interact with associates at all levels of the organization.·        
  • Must be able to move about the clinics between work stations·        
  • Excellent communication skills dealing with people from diverse backgrounds.·        
  • Ability to be assertive.·        
  • Ability to work independently.·        
  • Organized with good record keeping skills.

MEDICAL SUPPORT STAFF LPN (W/ MEDS)
Reports to Lead Nurse

GENERAL FUNCTION:
To assist the Providers in direct provision of medical care. To assist Providers to ensure that all labs, forms, referrals, medication refills and other paperwork is completed in a timely and efficient manner.  To provide quality services to the clinic patients.  To perform clerical functions of registration and scheduling in the medical core area when appropriate. Acts as the Point Person for assigned clinic.

DUTIES:

  • Prepares patients according to guidelines.  Elicits all necessary information from patient and ensures that all appropriate instruments and equipment are available at the time of visit
  • Handles cleaning and autoclaving of equipment as assigned
  • Performs EKG' s, vision, and hearing screenings as needed
  • Assists Provider with the proper disposition of labs,  reports, and forms, identifying abnormal results and bring to the provider's immediate attention
  • Contact HR for a complete list of duties

QUALIFICATIONS:

  • Must possess and maintain current Ohio LPN license
  • Must possess ability to perfo1m medical technical skills
  • Must possess and maintain certification in CPR
  • Must have minimum one year experience working as a LPN in a medical office or clinical setting
  • Must have computer knowledge and medical terminology.
  • Must possess typing skills
  • Must be well organized, professional, flexible and have good interpersonal skills
  • Must show initiative and ability to use sound judgment in the absence of specific directions, good problem solver, and true "team player"; understands the - importance of quality, efficient and effective work to the success of the clinic.
  • Availability to attend meetings before or after normal working hours
  • Ability to maintain patient confidentiality
  • Must be able to work independently
  • Must be neat and clean in appearance
  • Must be able to work under demanding situations
  • Must have the ability to communicate effectively through verbal and written communication
  • Job may require some lifting, therefore you must be able to lift  at least 30 pounds with the ability to transfer patients

MARKETING COORDINATOR
Reports to Chief Management Officer

GENERAL FUNCTION:
To manage all daily activities of marketing department in line with the mission of the organization

DUTIES:

  • Research to identify clients, sector oppo1tunities and competition
  • Create marketing collateral, including white papers and technical papers
  • Coordinate events including meetings, speaking engagements, seminars and exhibits
  • Monitoring corporate communications plan and strategy for uniformity in message, including templates, tag lines and logo usage,
  • Maintain organizational Web site with current pictures, copy, announcements, events, etc.
  • Management of all social media initiatives,
  • Produce all organizational newsletters,
  • Develops and provides marketing and public relations programs that promote the organization
  • Maintains data base of media contacts
  • Writes and distributes press releases and produces media kits
  • Serves as on site media contact as directed by CEO or Board Chair
  • Initiates media opportunities including on air interviews and feature stories
  • Develops all organization marketing materials
  • Designs, negotiates and buys advertising in local media

QUALIFICATIONS:

  • Must possess a Bachelors in Marketing, Communications or related field
  • Must have a minimum of 3 years of documented, strong and independent work in marketing/communications
  • Must have impeccable writing, organizational and communications skills
  • Must be committed to the mission of the organization
  • Must have strong knowledge and at least 1 years work within the social media context
  • Must have at least 2 years experience in working with media buys, planning press conferences and marketing strategy design
  • Must be fluent in the use of computer software used in the production of informational materials

PERINATAL OUTREACH WORKER (II)
Reports to Perinatal Supervisor

GENERAL FUNCTION:
This is a full-time grant funded position. Continuation of position is contingent upon grant funds as well as worker competency. Under general supervision of the Perinatal Outreach Coordinator, the Outreach Worker serves as a trained advocate from the community who empowers individuals to access community resources through education, outreach, home visits, and referrals.

DUTIES:

  • Identifies and recruits high-risk pregnant women in Lucas County to enroll in program, maintaining an active caseload of 35-40 pregnant/postpartum women according to grant guidelines.
  • Completes and maintains required client records; providing accurate and timely documentation according to program guidelines.
  • Implements and manages client plan based on individual needs, providing referrals to appropriate services.
  • Motivates pregnant women to obtain care, connects women with systems and providers, and completes follow-up strategies to ensure that women receive needed services.
  • Promotes healthy lifestyle choices by encouraging clients to manage and reduce health risk factors.
  • Provides appropriate health and developmental educational information to target population.
  • Completes required program documents using appropriate agency protocols.
  • Performs basic clerical, computing and office duties.

Miscellaneous and Special Assignments

  • Represents the Perinatal Outreach Program at community events, i.e. health fairs, etc. Serves on community committees and boards related to pregnancy and infant health as assigned by the Program Coordinator.
  • Participates in training to obtain Community Care Coordinator Certificate (which will require out of town and possibly overnight travel.)
  • Attends agency and program meetings when appropriate.
  • Additional duties as assigned by NHA management.

QUALIFICATIONS:

  • High school diploma or GED.
  • Ability to read, writes, and comprehends and follows oral and written instruction.
  • Bilingual proficiency in English and Spanish is required.
  • A valid Ohio driver's license and auto insurance with an acceptable driving record.
  • Reliable transportation and willingness to travel extensively throughout Lucas County.
  • Knowledge of basic computer functions (Microsoft Windows, Word, etc.).
  • Ability to work closely and effectively as a team player with NHA staff, community leaders and health professionals.

NAVIGATOR
Reports to Navigator Project Director

GENERAL FUNCTION:
This is a full-time grant funded position. Continuation of position is contingent upon grant funds as well as worker competency. Under general supervision of the Navigator Project Director, the Navigator will provide the following services to anyone regardless of residency, who requests them:  Outreach & Education, distribution of fair and impartial information concerning enrollment in Qualified Health Plans (QHP’s) and the availability of premium tax credits and cost sharing assistance, facilitation of enrollment in QHP’s, referrals to consumer assistance agencies or entities including those involved in the management of consumer grievances, and limited post enrollment support, especially for small businesses.  Navigators will provide the above mentioned services in a manner that is culturally and linguistically appropriate to the needs of the population.

DUTIES:

  • Provides  outreach and application assistance to low-income consumers in establishing financial eligibility for public programs  according to grant guidelines.
  • Translates complex policy and insurance information (jargon) into plain language for clients.  Communicates to clients; health insurance information including benefits, cost-sharing requirements, and managed care principals.
  • Communicates to clients how advanced premium tax credits (APTC) work, as well as the financial implications of tax credit reconciliation
  • Completes and maintains required records; providing accurate and timely documentation according to program guidelines.
  • Provides referrals to appropriate services and agencies.
  • Utilizes analytical skills to resolve problems that require the use of basic scientific, mathematical, or technical principles.
  • Performs basic clerical, computing and office duties.
QUALIFICATIONS:
  • High school diploma or GED, bachelor’s degree is preferred.
  • Two (2) years experience working with health insurance products.
  • Knowledge of current public coverage programs; including Medicaid.
  • Knowledge of local resources such as community health centers, health and human service agencies, and immigrant-related resources.
  • Ability to communicate effectively orally, in writing, face-to-face, and over the phone;  while providing empathy in difficult interpersonal situations.  Fluency in Spanish is preferred.
  • Excellent presentation skills-dynamic, engaging personality.
  • A valid Ohio driver's license and auto insurance with an acceptable driving record.
    Reliable transportation and willingness to travel extensively throughout Northwest Ohio.
  • Knowledge of basic computer functions (Microsoft Windows, Word)
  • Must attend Navigator Training as approved and/or required by ACA, covering the required standards and must be able to pass a proficiency test to perform Navigator duties.
  • Ability to work closely and effectively as a team player with NHA staff, community leaders, and health professionals.

ASSISTANT DIRECTOR OF MEDICAL SUPPORT STAFF
Reports to Director of Medical Support Staff

GENERAL FUNCTION:
This position functions as executive/administrative to ensure all medical clinical objectives are met with regards to medical services provided. Responsible for development and implementation of new programs for NHA services. Acts as liaison to other community agencies. Responsible for management and continuity of Quality Assurance activity, acting as coordinator. Ensures federal requirements are met for Health Care Plan.

DUTIES:

  • Assist Director in management of new clinical initiatives with providers.
  • Assist the Director in the development of additional clinical site services to meet client needs.
  • Assures clinic services are in alignment with patient needs, physician standards and agency mission
  • Investigates need for new medical equipment; finds funding when necessary
  • Reviews all reporting, makes analysis for changes; makes presentation to Director of Medical Support Services, Medical Director and CEO as required.
  • Key member of the Quality Assurance committee, coordinates activities, follows agency required initiatives
  • Ensures NHA follows federal requirements of reporting for Health Care Plan
  • Ensure the policies and procedures for all medical support staff are followed on a consistent basis and following the disciplinary policy as needed if standards are not maintained.
  • Development of school clinics in conjunction with Toledo Public schools; acts as liaison and contact person
  • Provides availability for community outreach and acts as liaison; develops internal structure and staffing to support outreach needs
  • Maintains professionalism and confidentiality with staff and management
  • Oversees and reviews clinical statistics and reports for grant development and funding source audits
  • Provides sufficient staff contact to adequately supervise and evaluate skills and functioning of positions of direct report
  • Clearly communicates and reinforces agency mission, priorities and goals to staff
  • Participates and is available for medical and provider staff meetings
  • Assures staff compliance with NHA policies and protocols
  • Communicates clearly and assertively
  • Sees problems/issues/projects through to completion with attention to detail in a timely manner, meeting required deadlines
  • Works in conjunction with other medical, medical support, and management staff to provide a team approach to treatment
  • Represents NHA at functions as directed by the Director of Medical Support Staff
  • Other related duties as assigned
QUALIFICATIONS:
  • Registered Nurse from an accredited school.
  • Ohio licensed RN, BSN preferred.
  • ANCC certified (American Nursing Credentialing Center), strongly preferred.
  • Five (5) years experience in staff and program development
  • Five (5) years experience in supervision/management with three (3) years experience managing complex, multi-specialty clinics.
  • Three(3) years experience in community health nursing, success working in underserved areas.
  • Ability to work independently.
  • Computer literate (MS Word, XP, Excel, Power Point)
  • Excellent verbal and written skills, (a writing sample will be requested)
  • Ability to meet new challenges with a positive attitude, flexibility
  • Proactive in seeking solutions/problem-solving.
  • Initiative and ability to use sound judgment in the absence of specific orders
  • Ability to work under demanding conditions.
  • Good organization skills.
  • Good, expedient decision maker.
  • Thorough understanding of JACHO and Patient Centered Medical Home Requirements.
  • Strong staff management skills, including the hiring and scheduling of staff.

MEDICAL ASSISTANT
Reports to Medical Records Coordinator

GENERAL FUNCTION                   
To perform clerical functions in the medical core area.  To assist medical staff in the provision of medical care to include patient scheduling, patient registration and triage and substitution in medical laboratory.  Additional responsibilities are the accurate and up-to-date maintenance of medical records for each clinic patient.  To file all medical records reports in a readily retrievable manner and to assist in the maintenance of an accurate listing of all active registrants.

DUTIES AND RESPONSIBILITIES:

  • Obtain and document in the medical record the patient vital signs.  Obtain and document in the medical record the patient height/length, weight.  Document in the medical record the patient’s chief complaint
  • Instruct patient for preparation for the office visit.  Position and drape patient
  • Administer injections as directed by medical provider.  Document injections appropriately
  • Collect specimens from the body for diagnostic testing
  • Run tests; ex: urine dip, finger stick, pregnancy test, rapid strep
  • Perform related work as required or requested by manager

QUALIFICATIONS

  • Current Certified or Registered Medical Assistant
  • Current and maintains certification in CPR
  • Minimum one year experience working as an MA in an office, clinical setting
  • Typing skills of 35-40 accurate wpm
  • Working knowledge of medical terminology
  • Pleasant and respectful manner in dealing with patients and staff
  • Ability to work under demanding, stressful conditions
  • Neat appearance, punctual, detail orientated
  • Shows initiative and ability to use sound judgment in the absence of specific orders
  • Must be well organized, professional, flexible and have good interpersonal skills
  • Must show initiative and ability to use sound judgment in the absence of specific orders
  • Ability to maintain patient confidentiality
  • Must be able to work independently
  • Must be able to lift 30 pounds with the ability to transfer patients

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit or in any way modify the right of any supervisor.  The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty.

Respond to: NHA, 313 Jefferson Ave., Toledo, Ohio 43604, att: Human Resources. No phone calls please.


SCHEDULING COORDINATOR
Reports to Patient Access Manager

GENERAL FUNCTION
To ensure all patients and general public are greeted and treated with courtesy and respect. Ensure patient confidentiality when receiving and entering patient information accurately into the system. Supply current demographics needed for medical staff, referrals, billing and UDS.

DUTIES AND RESPONSIBILITIES

  • Provides friendly and courteous greetings for patients and/or visitors to the clinics
  • Assess insurance eligibility. Obtain and analyze documents
  • Assure that new or existing patient registration, insurance and other information is received and entered into the system and updated accurately
  • Register new patients; establishing a chart number; refer to Social Worker when necessary
  • Generate encounter forms daily for each new or existing patient to be seen
  • Update all existing accounts on a per visit basis
  • Work closely with medical, medical records, and Lead Registration Specialist to assure successful patient flow
  • Maintain and update appropriate logs and records as indicated
  • Assist with maintaining Providers appointment scheduling
  • Notifies patient and staff of cancellations or schedule changes in a timely manner
  • Responsible for insuring the timely cancellation and rescheduling of patients
  • Request payments of deductibles, co-pays, self-pays and sliding fee amounts; prepares patient receipt
  • Prepare cashier log and cash out money drawer at end of each day
  • Follows all procedures as outlined by supervisor.

QUALIFICATIONS

  • Detail oriented and able to observe and use time wisely
  • Pleasant demeanor in the face of stressful and difficult patient situations
  • Must have computer knowledge and medical terminology.
  • Prefer computer registration experience
  • Typing skills of 40-50 wpm accurate.
  • Must be well organized, possess professionalism, flexibility and good interpersonal skills
  • Must show initiative and ability to use sound judgment in the absence of specific orders
  • Ability to maintain patient confidentiality
  • Must be able to work independently
  • Must be able to lift 25 pounds on occasion
  • Prior experience in a Federally Qualified Health Center is preferred.


CALL CENTER OPERATOR
Reports to Patient Access Manager

GENERAL FUNCTION
To answer and direct any and all incoming calls into the NHA call center.  Maintain a professional and courteous manner while protecting confidential patient information.

DUTIES AND RESPONSIBILITIES

  • Answer and direct all incoming calls into the NHA Call Center
  • Direct calls to appropriate department or extension
  • Use of overhead paging system when necessary
  • Respond appropriately to patient inquiries
  • Follow up with patient calls where necessary
  • Will be knowledgeable of LEP policy in order to accurately manage our non-English speaking patients
  • Maintain a  friendly, courteous, and professional tone when handling all incoming calls
  • Performs other duties as assigned by supervisor

QUALIFICATIONS

  • Registered or Certified Medical Assistant
  • Preferred, minimum 2-3 years experience working as an M.A. in an office or clinical setting
  • Possess a strong desire to carry out and promote the mission and vision of Neighborhood Health Association
  • Prior Experience in a Federally Qualified Health Center is preferred
  • Detail oriented along with the ability to manage time efficiently
  • Pleasant and professional demeanor and temperament during times of stressful and difficult situations
  • Ability to relate effectively to a diverse group of patients in a professional and courteous manner
  • Computer knowledgeable and medical terminology is required.  Prior call center experience is preferred
  • Must show initiative, independent thinking, and ability to use sound judgment in the absence of specific orders
  • Ability to maintain patient confidentiality
  • Must be able to work independently in a fast-paced environment with regular interruptions
  • Must be able to lift 25 pounds on occasion.